Getting PrimalCat to your door.
Effective date: May 13, 2026
Thank you for placing your order with PrimalCat. We appreciate your trust in supporting your cat's wellbeing — and we want to be upfront about exactly how, when, and from where your order arrives.
Order processing
Under normal circumstances, orders are processed within 24 to 48 hours. Once an order is placed and confirmed, it cannot be cancelled except as required under applicable law or at the sole discretion of PrimalCat.
All orders are shipped from our US warehouse located in Secaucus, New Jersey — no matter where in the world you're ordering from.
Delivery timeframes
Following shipment, please allow the following estimated delivery times, excluding weekends and public holidays:
Delivery timeframes are estimates only and are not guaranteed. PrimalCat relies on third-party carriers for delivery and is not responsible for delays caused by carriers, customs processing, or circumstances beyond its reasonable control.
You'll know exactly where it is, every step.
Once your order ships, we'll send you a confirmation email containing your unique tracking number and a link to follow your package in real time.
Please allow up to 24 hours for tracking details to update after dispatch — carriers typically scan packages into their system once they reach the first sorting facility.
Shipping gifts
If you've indicated that your order is a gift for someone, we'll do our best to get it delivered as quickly as possible — gift orders are processed in our system within 24 hours of receiving them.
That said, we've found that some delivery times can take slightly longer than expected. If your package is arriving late, please be patient — it will be worth the wait.
Questions about your order?
If you have any questions about your shipment or delivery, our team is here to help.
Contact support →