Try PrimalCat risk-free.
We offer a 60-day money-back guarantee, so you can try PrimalCat with complete confidence — for you and your cat.
If your cat doesn't love it, neither do we.
If your cat doesn't like it, or you don't see the results you expected, you can request a refund within 60 days of receiving your order — even if the product has been opened or used.
We created this guarantee because most cats love PrimalCat, and we want you to feel completely confident trying it. To request a refund, simply email us at support@tryprimalcat.com with your order details.
Standard returns (unused items)
If you prefer to return an unused and unopened product, you can do so within 60 days of delivery as well.
To be eligible:
- Item must be unused and in original packaging
- Proof of purchase is required
If your return is accepted, we'll provide instructions on how to send it back.
Damages & issues
Please inspect your order upon arrival. If your item is damaged, defective, or incorrect, contact us immediately so we can make it right.
Non-returnable items
We're unable to accept returns for:
- Perishable goods (including opened food outside the guarantee scope)
- Custom or personalized products
- Sale items or gift cards
If you're unsure, feel free to reach out — we're happy to help.
Exchanges
The fastest way to get a replacement is to place a new order. If applicable, we'll guide you through the refund process for the original item.
European Union 14-day cooling-off period
If your order is shipped within the EU, you have the legal right to cancel or return your order within 14 days, provided the item is unused and in original condition.
Refunds
Once your refund is approved, it will be processed back to your original payment method within 10 business days.
If more than 15 business days have passed since approval, please contact us at support@tryprimalcat.com and we'll look into it right away.
Still have questions?
Our Customer Care Team replies within 24 hours, Monday through Friday.
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